Customer Service Specialist: What You Need to Know

As a customer service specialist, you will be performing a wide range of tasks. Some of the most common tasks performed by this type of professional include supplying information to customers, processing orders, documenting and managing customer inquiries/complaints, and directing phone and email messages. As you know, customer service needs to be a top priority for any company in order to achieve success, and a customer service specialist is on the front lines of making sure customers are satisfied. If you are thinking about entering into this line of work, you will benefit from taking part in the CSI Now customer service specialist program. As part of the program, you will finish a professional CSS externship, which gives you hands-on experience in the real world of customer service. Let’s take a closer look at what a customer service specialist does and why you should consider entering into this field of work.

How long does the program last?

When you take part in the CSI program that allows you to become a customer service specialist in Chicago, you can expect the program to last about 12 months. During this time period, you will develop professional skills that relate to the following:

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  • Customer service relationship management
  • Assess customer needs
  • Meet customer needs by directing requests to appropriate entities

What titles do customer service specialists work under?

When it comes to getting a job in the real world, you should know there are many titles that a customer service specialist can work under. Some of the most common titles include retail sales worker, teller, cashier, technical support specialist, call center agent, or customer service representative. Being aware of the different titles that you can find employment under will expand your career opportunities when you are looking for a job.

Career stats for customer service specialists

You will find it comforting to know that there are many career fields for you to enter into as a customer service specialist. In fact, you can find employment in any industry of your choice. From the technology industry to the medical field, customer service specialists are in high demand. From 2014 through 2024, there is an expected 10 percent growth rate for this job; that means there will be more than 250,000 new jobs for people working in this line of work. Depending on the exact career that you enter into, you can expect to make anywhere from $19,000 to $50,000+ a year.

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